Egelsbach, March 1, 2007

Fleissner After Sales Service

Comprehensive after sales service today is one of the key factors for success in machinery and plant engineering, being the basis for long-term customer satisfaction. Apart from classic spare parts procurement, customers nowadays also ask for additional services such as maintenance and inspection work or technological consulting. In view of this situation, FLEISSNER GmbH has newly organized and extended its services that have been successfully concentrating on machine engineering and spare parts for many years.

The FLEISSNER After Sales Service department is part of the Project Management division so that customer support services can begin right after the start of a new plant.

The project manager involves the After Sales Service already during project handling and warranty period, which offers distinct advantages to the customers with respect to response time and scope of services. During this period, customers can benefit from additional services such as the teleservice, thus getting to know FLEISSNER as a reliable service provider. Customers can depend on these services during the entire lifetime of their plant.

The FLEISSNER after sales service includes 4 elements, namely machine service, technological service, teleservice and spare parts service.

The machine service aims at reducing the hazard of unplanned standstills by specific maintenance and inspection visits at fixed intervals and fixed costs. For this purpose, FLEISSNER offers maintenance and inspection contracts adapted to customers' needs and requirements.

Another focus of the machine service is on upgrading of plants in operation (see attached word file). The Fleissner Improvement Technology (FIT) program provides customers with the opportunity to equip their plants with the latest machine control systems or advanced drive technology, thus ensuring availability and economic efficiency for many years.

With its technological service FLEISSNER shares with its customers the experience gained in many years of production in the fields of textiles, nonwovens and man-made fibers. Only an optimum combination of machine and process settings together with the materials used such as fibers or chemicals will yield the desired product quality at minimum production costs (e.g. energy costs). The FLEISSNER application engineers make these optimization settings together with the customers on site, provide training or advise the customers at the FLEISSNER technical center.

Short response times and direct access to the FLEISSNER specialists are the advantages of the teleservice, which is the third element of the after sales service. Operating with software by Symmedia, new plants use an accordingly equipped PC as platform for communication with FLEISSNER. Through its internet access the customer has the possibility to send inquiries with respect to control, machine or technology issues during plant operation. The FLEISSNER service staff links up directly with the plant control system (when enabled by the customer) and provides online support. This may be by transmission of programs or by setting process parameters. This system is made available free of charge during the warranty period. Since the complete documentation of a plant is stored on the Symmedia platform, all spare parts can also be ordered this way from FLEISSNER.

The fourth and last element of the FLEISSNER after sales service is the distribution of spare parts. FLEISSNER as an OEM supplies more than just replacement parts. New materials are used, for example, for typical wear parts to increase their service life. And with the reduction of spare part versions higher unit quantities are achieved and the resulting price advantages are passed on to the customers.

Summary
The elements of the FLEISSNER after sales service are tailor-made for the customers' requirements and thus achieve long-term customer satisfaction after successful delivery of a machine or plant. In addition to classic spare parts sales, machine service, technological service and teleservice are also provided. Customers can concentrate their resources on the operation of machinery and plants and FLEISSNER offers support for maintenance, repair and optimization.